On Mon, 18 Mar 1996, Mr David A Houghton wrote:

Um Marisa, I'm still getting the ctrl-O's they seem to be where 
apostraphe's and quotes are. This could be an incomaptabilty problem 
with our sofdtware. I use UNIX and you probably use ASCII but the 
first two mails of yours are okay. 

Nope.  She's using ISO.  That's the problem.